Voluntary Return Policy at Westwing
In addition to the statutory right of withdrawal, Westwing offers a voluntary return policy of 30 days from receipt of the goods. This allows you to cancel the contract easily and straightforwardly even after the 14-day withdrawal period has expired.
Return Process
Want to know more about how to return an item? Check out our post on registering a return.
Exceptions
Please note that the voluntary return policy does not apply to purchase Gift cards, plants, and trees.
Conditions
- The goods may only be tested as they would be in a store.
- The goods must be returned complete, undamaged, and in their original sales packaging.
Refund for Gift Card or Discount Use
If you used a gift card or a discount for your order and want to return items, please note our instructions on the refund of used gift cards and discount.
Statutory Warranty Rights
The voluntary return policy does not limit your statutory warranty rights; these remain fully in effect.