Cost-free collection at Westwing
At Westwing, you have the option of returning large and bulky products free of charge if you are in the 30 days return period.
You can easily send us your return request via your Account. Find out how it works here.
Confirmation of the collection date: Westwing will take care of everything else and confirm the date for collection.
Collection with shipping service provider
- Choice of date: For collection by the shipping service provider of your country, you can choose a collection day between Monday and Saturday. Please note that a lead time of two days is usually required.
- Collection by parcel carrier: The parcel will be collected by the same parcel carrier who normally delivers parcels to you.
Collection via a forwarding agent
- For shipping items: If the product was delivered by a forwarding agent, Westwing will also organize a free pick-up by a forwarding agent.
- 2-man team: The pick-up is usually carried out by a 2-man team that packs the items securely.
Coordination of the pick-up date: The shipping company will contact you in good time to coordinate the pick-up date.
No costs for you
- Free collection: Regardless of whether the collection is made via your shipping service provider or a forwarding agent, there are no costs for you.