Services & Benefits

Services

• How do I follow up on an open support ticket?
• Do you offer an assembly service for purchased items?
• What guidelines does Westwing have for customer reviews?
• Does Westwing have a mobile app?
• Where can I visit a Westwing Store?

Product & Quality

• Can you provide 3D models of your products for interior design?
• Damaged Item Received: What to Do?
• How long should high quality furniture last?
• How is quality ensured at Westwing?
• What makes Westwing furniture different from mass market furniture?
• What does ‘designer quality’ mean at Westwing?

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Materials & Care

• What should I avoid when cleaning furniture?
• How do I care for outdoor furniture?
• How do I care for leather furniture?
• How do I clean and maintain upholstered furniture?
• Which materials are used in Westwing furniture?
• How can I care for my dinnerware and glassware?

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Sustainability & Responsibility

• How does sustainability affect furniture quality and durability?
• What certifications are used and what do they mean?
• What does sustainable furniture mean at Westwing?
• What is Westwing Collection?
• What is the origin of materials in the Westwing Collection?
• How can I submit a complaint?