All products you order from Westwing are covered by statutory warranty.
Received a wrong or defective item, or something is missing?
Within the 30-day return period, you can easily submit your complaint via your Westwing account:
Find the order containing the item you wish to complain about.
Click on "View order", then select the option "Return".
Now select Claim as the reason for return:
For a quick resolution, we require:
- A photo of the incorrect item, the defective part, or the missing item (marked in the assembly instructions).
- A photo of the item label with the item number.
- Simply upload the photos with your message.
Complaint processing:
- After receiving your complain we will inform you of the progress by e-mail.
Solution options:
- We will check the possibility of a replacement delivery. (Currently, replacement delivery isn't possible in Portugal and the Netherlands.)
- If this is not possible, we will refund the purchase price or offer you a good discount.
If you just want to return something, you can find the instruction here.
If the 30-day return period has expired, you will not be able to register a return or complaint via your customer account. Please contact our Customer Service in this case.