All products ordered from Westwing are covered by the statutory warranty. To further demonstrate our commitment to quality, we also offer a 10-year Commercial Warranty on Westwing Collection furniture.
If you received a wrong, defective, or missing item, you can request a return, replacement, or discount within 30 days of delivery.
Option 1: Direct return (self-service)
If you simply want to return the faulty item for a refund within 30 days, you can process this automatically through your Westwing account:
- Go to your orders:
Log into your Westwing account and locate the order containing the item you wish to complain about.
- Initiate the return:
Click on 'View order', then select 'Return'.
- Check Yyour e-mail:
You will receive an automated email with step-by-step instructions and your return shipping label.
Option 2: Request a replacement or discount
If you prefer a replacement item or a price discount instead of a return, please contact our Customer Service team.
To help us resolve this for you as quickly as possible, please provide:
Clear photos of the faulty or incorrect item (if you received the wrong item, please include a photo of the product label).
A brief description of the issue.
Your preferred resolution (replacement or discount).
What happens next?
Our team will assess your request and offer one of the following solutions:
Replacement: We will ship out a new item if stock is available.
Refund or Discount: If a replacement isn't possible, we will issue a full refund or an appropriate partial discount.