How to follow up on a previous inquiry
If you've already reached out to us and are waiting for a response, this article explains what to expect and how to get an update.
What happens after you contact us?
Once you submit an inquiry, your request is forwarded to the relevant team. They will review it and get in touch with you directly. Response times may vary depending on the nature of your request.
How to follow up
If you haven't heard back within the expected timeframe, you can follow up by:
- Replying to the confirmation email you received when you first submitted your inquiry.
- Contacting our support team directly with your original inquiry reference or order number.
What to include in your follow-up
To help us locate your request quickly, include the following in your follow-up message:
- Your name and contact details.
- The subject or topic of your original inquiry.
- The date you first reached out.
- Any reference number or order number related to your inquiry.
Need further assistance?
If you have a new or urgent question, don't hesitate to reach out to our support team directly. We're here to help.