Introduction
If you are waiting for an order update, this guide explains how to check your delivery status and what to expect for estimated delivery times. If your order appears delayed or has not been updated recently, the steps below can help you understand the next best action.
How to check your order status
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Sign in to your account using the email address used for the order.
Go to your orders or order history page.
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Select the relevant order to view its current delivery status.
Look for status updates such as processing, dispatched, in transit, out for delivery, or delivered.
- Check your email or SMS messages for shipping confirmations and tracking details.
Estimated delivery time
Your estimated delivery time is usually shown on the order details page or in your shipping confirmation email. Delivery times can vary depending on the shipping method, destination, carrier delays, stock availability, and order processing time.
If your order has already been dispatched, use the tracking link to see the latest carrier scan and the most up-to-date delivery estimate.
If your order is delayed
- Check whether the estimated delivery date has changed.
- Review your tracking information for any carrier exceptions or attempted delivery notices.
- Confirm that your delivery address and contact details are correct.
- Allow up to 1 week for the carrier to update tracking after dispatch.
What to do next
If your order is outside the estimated delivery window and there are no recent tracking updates, please contact our support team with your order number and delivery postcode. We will investigate the status of your order and provide the latest available update.
Additional information
For the quickest help, include the following details when contacting support:
- Order number
- Full name on the order
- Delivery postcode
- Any tracking number or tracking link you have received
If you need help with a specific order, contact support and we will do our best to assist.