Order status and item availability

Introduction

This article explains how to check your order status, track delivery progress and understand item availability within an order. It also covers common reasons why an item may be cancelled or unavailable.

How to check your order status

You can usually find the latest order status in your account, in your order confirmation email, or by using the tracking link provided once your order has been dispatched.

1. Sign in to your account and go to your orders page.
2. Select the relevant order to view its current status.
3. Check for updates such as processing, dispatched, out for delivery or delivered.
4. If a tracking number is available, use it to follow the delivery progress with the carrier.

How to confirm item availability

Item availability can change based on stock levels, warehouse location and order timing. If an item is listed as unavailable, it may not be available for immediate dispatch or may have been removed from the order.

• Check the order details page for each item's status.
• Look for notes such as cancelled, backordered, pending or unavailable.
• If an item is missing from your order summary, it may have been cancelled before dispatch.

Why an item may be cancelled

Items may be cancelled for several reasons, including low stock, supplier issues, payment problems, address verification issues or a fulfilment error.

• The item was out of stock when the order was processed.
• The item was no longer available from the supplier.
• The payment method could not be authorised for the full order.
• The order required review before fulfilment could continue.

What to do next

1. Review your order confirmation and any recent emails for updates.
2. Check your account for the latest order and item status.
3. If an item was cancelled, check whether a refund or replacement has been issued.
4. If you still need help, contact support with your order number and the item name.

Contact support

If you need a specific update on your order status or item availability, please contact support and include the following details:

• Order number
• Item name or SKU
• A brief description of the issue

Additional information

If your order contains multiple items, some items may be dispatched separately. This means one item can be delivered while another remains processing or unavailable.

For the most accurate update, always refer to your account order details and the latest email notifications.