Information regarding shipping and delivery of your orders at Westwing:
Before Shipping the Goods:
Changing the Delivery Address:
- As long as the ordered items are not yet in the shipping process, the delivery address can still be changed. Contact customer service through the contact form for this purpose.
- Please note that due to tax regulations, changing the delivery address is only possible within the same country. Changing the delivery address is not possible for invoice payments.
Items in the Shipping Process:
Changing the Delivery Address:
- Once the ordered goods are in the shipping process (preparation for shipment), the delivery address unfortunately cannot be changed anymore.
Tracking Shipment:
- The information on how to track your shipment you will find here.
Undeliverable Shipments:
- If a shipment is returned to the sender as undeliverable due to failed delivery attempts, Westwing will refund the amount paid to the selected payment method.
- Unfortunately, a new shipment is not possible.
- In this case, please place a new order with the correct delivery address