For furniture purchased from our Westwing Shop, we offer an assembly service in many delivery areas across Germany and Great Britain.
You can see in the product description whether this service is available:
The assembly service is booked per item. Prices vary depending on the product and complexity of the assembly. You will see the price during checkout before completing your payment.
How It Works:
- Select the assembly service before submitting your order.
- Prior to delivery, our logistics partners will contact you to arrange an appointment.
- Upon delivery, your new product will be assembled at the specified location.
- Packaging materials can be removed by our team upon request.
Important Notes:
- Assembly service fees are non-refundable in the event of a product return.
- Please ensure that long-term parking is available at the delivery location, including reserving space for the delivery van on the day of delivery.
- Assembly will only be carried out at your delivery address, provided the location is accessible and offers sufficient space.
No Wall Mounting
For legal reasons, we are unable to provide wall mounting as part of the assembly service. Please ensure that furniture requiring wall mounting is securely fixed, which is often essential for cabinet stability.
Scheduling Your Assembly Appointment
Delivery and assembly take place during the same appointment; no separate appointment is required. Our logistics partner will contact you once delivery is scheduled.
Adding the Assembly Service Later
You cannot add the assembly service after placing your order. To include it, please cancel your order and place a new one with the assembly service selected.
If the product is already in the delivery process, the service cannot be added.
Cancelling the Assembly Service
If a product is cancelled, the associated assembly service will also be cancelled and refunded.
If you decide to assemble the furniture yourself after booking the service, you can cancel the assembly service separately via your customer account. Select the order and cancel the service.
If the product is already in the delivery process, cancelling the assembly service is no longer possible.
Returning a Product with Assembly Service
Please note that assembly service fees are non-refundable when returning a product. You may return the product as usual, but the service cost will not be refunded.
Ensure the product is disassembled before collection, as we do not offer disassembly for returns. For more details, see our article on returns.
Feedback on Our Assembly Service
We greatly value your feedback on our assembly service. If you have questions or encounter any issues with the assembly team, please contact our customer service for the corresponding country directly.
If you are not satisfied with the service, inform the assembly team immediately so they can document the issue and help find a resolution.