For furniture purchased from Westwing, we offer an assembly service in selected delivery areas.
The assembly service is only available for eligible products and delivery addresses. You can check whether the service is available for a specific product in the product description:
The assembly service is booked per item. The price depends on the product and the complexity of the assembly. The applicable price is shown during checkout before you complete your payment.
How the Assembly Service Works
- Select the assembly service when placing your order.
- Our logistics partner will contact you before delivery to arrange the delivery and assembly appointment.
- Delivery and assembly take place during the same appointment.
- The furniture will be assembled at the delivery address, provided that the location is accessible and there is sufficient space to carry out the assembly.
- Upon request, the assembly team can remove the packaging materials after assembly.
Important Information
- Assembly is available only for eligible products and in selected delivery areas.
- The assembly service is booked per item.
- Assembly service fees are non-refundable if you return the product.
- Please make sure that suitable parking is available at the delivery address for the delivery vehicle. If necessary, reserve a parking space in advance.
- Assembly can only be carried out at the delivery address provided with the order.
- The assembly area must be accessible and provide sufficient space for the assembly team to work safely.
Wall Mounting Is Not Included
For legal and safety reasons, our assembly service does not include wall mounting.
If the furniture requires wall mounting for stability or safety, you are responsible for ensuring that it is securely fixed to the wall after assembly.
Scheduling Delivery and Assembly
Delivery and assembly take place during the same appointment; no separate appointment is required. Our logistics partner will contact you once delivery is scheduled.
Adding the Assembly Service After Ordering
The assembly service cannot be added to an existing order.
If you want to add assembly after placing your order, you need to:
- Cancel the existing order, if cancellation is still possible.
- Place a new order and select the assembly service during checkout.
If the product is already in the delivery process, the assembly service can no longer be added.
Cancelling the Assembly Service
The assembly service can be cancelled under the following conditions:
- If the product is cancelled, the associated assembly service is also cancelled and refunded.
- If you decide to assemble the furniture yourself, you can cancel the assembly service separately through your customer account, provided that the product is not yet in the delivery process.
To cancel the service through your customer account, select the relevant order and choose the option to cancel the assembly service.
Once the product is in the delivery process, the assembly service can no longer be cancelled separately.
Returning Furniture with Assembly Service
You can return furniture as usual if it meets our return conditions. However, the assembly service fee will not be refunded when you return the product.
Before the product is collected, it must be fully disassembled. Our assembly service does not include disassembly for returns.
For more information, see our article on returns.
Feedback or Issues with the Assembly Service
We value your feedback about our assembly service.
If you experience a problem during assembly or are dissatisfied with the service, please inform the assembly team immediately during the appointment. This allows the team to document the issue and, where possible, resolve it directly.
You can also contact our customer service team for the relevant country if you have questions or need further assistance.