Here are the most important points for offsetting and refunding vouchers at Westwing:
Offsetting against ordered items:
- If you have used a gift card on your order, the value of the gift card will be offset against the items on a pro rata basis.
- Higher-priced items will receive a higher proportion of the gift card value.
Refund for purchase gift cards:
- Gift cards are automatically recharged and can be used again if items are returned.
Refund for promotional discounts:
- Promotional discounts can only be redeemed once.
- Any remaining value expires after use.
- The value of the promotional dicsount will be proportionately to the products ordered. If an item is returned, the proportionate discount amount of the returned product will be forfeited, even if the value of the products kept exceeds the minimum order value.
Canceled orders:
If an order is canceled, the gift card or the discount can be used again.
These guidelines ensure the transparent handling of gift cards in case of returns and cancellations.