High-Quality Packaging
Westwing places great emphasis on securely packaging your orders. Our packaging experts use a variety of box sizes and recyclable cushioning materials to ensure your products arrive undamaged.
Shipping Service Providers
We offer a wide range of logistics service providers. Large and heavy items are delivered by freight companies.
Shipping Large Furniture
Large furniture items are delivered by freight, with an additional surcharge per item. The freight company will contact you to arrange a delivery date. Delivery is typically handled by a 2-person team to your desired location. For returns, we also arrange pickup by freight without additional cost to you.
Handling Delivery Damages
If damage occurs to your property during delivery, please note it on the delivery receipt and take photos for documentation. Inform the responsible logistics company and our customer service. Typically, an estimate for repairing the damage is required for the damage settlement process.