Refund to the payment method used
- After canceling individual items or an entire order, a refund will automatically be made to the payment method used for the order.
- A reversal of the is therefore not possible.
- The processing of the refund usually takes about 3-4 working days.
- For payments by instant bank transfer, the refund can take around 6-8 working days.
- For credit card payments, the refunded amount is often only shown in the next credit card statement.
- Some items are shipped directly from the manufacturer. In such cases, we will immediately forward the cancellation request to the manufacturer.
- As soon as the cancellation is confirmed, the purchase amount will be refunded automatically.
Reimbursement of shipping costs
If all items in an order are cancelled, the shipping costs charged will also be refunded.
Refund of used Gift Cards
If a Gift Card is used for the canceled order, it will be automatically recharged and activated by the refund.